Privacy Policy — How pq3333 Protects Your Data

1.1 Registration Data. When you create a pq3333 account, we collect the following information you provide directly: your full legal name, date of birth, residential address (city and division within Bangladesh), mobile phone number, and email address. This information is used to establish your account identity, communicate with you about your account, and comply with our Know Your Customer (KYC) obligations.

1.2 Identity Verification (KYC) Data. To comply with financial integrity and responsible gaming standards, pq3333 may request copies of identity documents including your National Identity Card (NID), passport, or birth certificate. Where proof of address is required, utility bills or bank statements dated within the past three months are accepted. This documentation is used solely for identity verification purposes and is stored in an encrypted document vault.

1.3 Financial Transaction Data. We record all deposit and withdrawal transactions on the pq3333 platform, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard), transaction reference numbers, amounts in Bangladeshi Taka (৳ BDT), timestamps, and transaction status. This data is retained for a minimum of five years for anti-money laundering (AML) compliance purposes.

1.4 Gaming Activity Data. pq3333 maintains records of your gameplay activity, including games played, bet amounts, wager outcomes, bonus claims, and session durations. This data is used to personalise your experience, identify responsible gaming concerns, resolve disputes, and detect irregular betting patterns that may indicate fraud or match-fixing.

1.5 Technical and Device Data. When you access pq3333, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, preferred language, referring URL, and pages visited within the pq3333 platform. This data is used for platform security, fraud prevention, and aggregate analytics to improve our services.

1.6 Communications Data. If you contact pq3333 via email or live chat, we retain a record of the communication, including its content, timestamp, and resolution outcome. This data is used to manage your support requests, train our support team, and maintain a history of account-related issues for reference in future interactions.

1.7 Voluntary Survey and Feedback Data. From time to time, pq3333 may invite players to complete optional surveys or provide platform feedback. Any information submitted through these voluntary channels is used solely for service improvement purposes and is not linked to your individual account profile without your explicit consent.

3.1 No Sale of Personal Data. pq3333 does not sell, rent, or auction your personal data to any third party under any circumstances. This commitment is absolute and applies regardless of the data category or the nature of the prospective buyer.

3.2 Service Providers. In the course of operating the pq3333 platform, we engage trusted third-party service providers who process personal data on our behalf. These providers are contractually bound to process data only as instructed by pq3333, to maintain appropriate security measures, and not to use data for their own independent purposes. Categories of service providers include:

• Payment processors — bKash, Nagad, Rocket, Upay, and banking partners require transaction data to execute deposit and withdrawal instructions.
• Identity verification providers — third-party KYC platforms that verify the authenticity of identity documents submitted during account registration or periodic review.
• Game software providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios receive session tokens and bet data necessary to run their games within the pq3333 lobby. These providers do not receive your identity or payment data.
• Cloud infrastructure and hosting providers — server infrastructure partners who host pq3333 platform data in secure, access-controlled environments.
• Analytics and security platforms — fraud detection and platform analytics tools that process technical log data.

3.3 Legal Disclosure. pq3333 may disclose personal data to law enforcement agencies, courts, regulatory bodies, or financial intelligence units where we are compelled to do so by a valid legal order, warrant, or mandatory reporting obligation. In such cases, pq3333 will disclose only the minimum data necessary to satisfy the legal requirement and will notify the affected player where permitted by law.

3.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of pq3333's business assets, personal data held on the platform may be transferred to the acquiring entity as part of the transaction. In such an event, pq3333 will notify affected players via their registered email address prior to any transfer of their personal data and will ensure that the receiving entity is bound by privacy commitments equivalent to those in this policy.

3.5 Aggregated and Anonymised Data. pq3333 may share aggregated, anonymised, and de-identified statistical data with industry partners, researchers, or the public. This data contains no personally identifiable information and cannot be used to identify any individual player.

5.1 Retention Principles. pq3333 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by applicable law or legitimate business necessity. We apply a tiered retention schedule based on data category and legal obligation, as outlined in the table to the right.

5.2 Active Accounts. While your pq3333 account remains active, we retain all data categories associated with your account for the duration of the account lifecycle. This includes your registration data, KYC documents, transaction history, and gaming activity records. Active account data is reviewed periodically to ensure that no data is retained beyond its necessary period.

5.3 Closed and Dormant Accounts. Following voluntary account closure or pq3333-initiated account termination, we retain your identity and transaction data for a minimum of five years from the date of closure. This retention period is mandated by financial crime prevention obligations. Gaming activity records that are no longer required for dispute resolution or regulatory purposes are deleted or anonymised at the end of a two-year post-closure period.

5.4 Self-Excluded Players. Where a player has requested self-exclusion, their account data — including the self-exclusion record itself — is retained for the duration of the self-exclusion period plus five years. This is to ensure that any future re-registration attempt by a self-excluded player can be identified and the exclusion enforced.

5.5 Data Deletion Requests. You may request deletion of your personal data by contacting [email protected]. Please note that deletion requests cannot be fulfilled for data categories that pq3333 is legally required to retain (such as KYC records and AML transaction data). Where deletion is not possible in full, pq3333 will delete all data that is not subject to mandatory retention and provide you with a written explanation of any data that must be retained and the legal basis for that retention.

As a pq3333 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the pq3333 Data Protection team at [email protected]. All requests will be acknowledged within 48 hours and fully resolved within 30 days.

7.1 Right of Access. You have the right to request a copy of all personal data that pq3333 holds about you. Upon a verified access request, pq3333 will provide a structured summary of your personal data in a commonly readable format within 30 days. There is no fee for a first access request in any 12-month period.

7.2 Right to Rectification. If any personal data pq3333 holds about you is inaccurate or incomplete, you have the right to request its correction. Account holders may update basic profile information (email address, phone number, mailing address) directly through account settings. Corrections to KYC data (name, date of birth) require a formal rectification request supported by documentary evidence.

7.3 Right to Erasure. You may request the deletion of your personal data. pq3333 will delete all data that is not subject to a mandatory legal retention obligation. Data categories subject to AML and KYC retention requirements (five years minimum) cannot be deleted in response to an erasure request, and pq3333 will explain this clearly in its response. Upon account closure, non-mandatory data is scheduled for deletion in accordance with the retention schedule in Section 5.

7.4 Right to Data Portability. You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller where technically feasible. Data portability requests are fulfilled within 30 days.

7.5 Right to Withdraw Marketing Consent. Where you have given consent to receive promotional communications from pq3333, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To opt out of marketing communications, update your preferences in your account settings or email [email protected] with the subject line "Marketing Opt-Out".

7.6 Right to Object to Processing. You have the right to object to the processing of your personal data where pq3333 relies on legitimate interests as its legal basis for processing. Note that pq3333 may be entitled to continue processing if it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms — for example, where processing is required for fraud prevention or AML compliance.

7.7 Minors' Data. pq3333 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on pq3333, please contact us at [email protected] without delay.